June 14, 2010 Reading The Value of a Facebook Fan: An Empirical Review by @syncapse Edit Delete Autopost via syncapse.com
February 12, 2010 Coke's 'fans first' approach in social communities Presentation by @MichaelDonnelly Edit Delete Autopost via slideshare.net
September 29, 2009 Spectrum of online relationships diagram Edit Delete Autopost via davidjcarr.wordpress.com